Other Media

Why the work you do is key to building real confidence

A candid conversation with John Orr, Norfolk Southern's COO

How do you fail in the right way?
At the October 2025 TSCI Board Meeting, John Orr joined the Institute's new Chair Michelle Livingstone for a fireside chat on leadership, strategy, and the evolving challenges of modern rail networks. From operational excellence to innovative approaches in safety and efficiency, John shared insights honed over decades at Norfolk Southern—including how to fail in a way that strengthens teams rather than hinders them.

About John Orr
John serves as EVP and COO of Norfolk Southern, overseeing one of North America’s largest rail networks. With decades of experience in operations, safety, and strategic planning, he's guided teams through complex challenges while driving innovation across the company.

Using connection to lead through a crisis

A fireside chat with Carol Tomé, CEO of UPS

How do you stay grounded when everything around you is in motion?
When Hurricane Milton tore through Florida, UPS had a plan—and a purpose. In this fireside chat recorded live at the Gates Auditorium, UPS CEO Carol Tomé sits down with TSCI's Michelle Livingstone to discuss how the company kept its people safe during a historic storm and other high-stakes moments. From large-scale disruptions to more personal challenges—like what to do when someone falls asleep during your speech—she shows how leadership rooted in empathy can carry you through just about anything.

About Carol Tomé
Known for bold decisions, Carol leads one of the world’s largest logistics companies with a steady hand and human touch, championing strategies that prioritize both people and performance.